Shipping & returns
What we can take back, and how refunds work.
1Return windows
15daysMedicinesif in good condition
3daysOther productsif in good condition
The purchased medicines/products can be returned within 15 Days (medicines) or 3 Days (other products), under the following conditions:
2Return conditions
- The medicines/products are in good condition.
3What we can't take back
Medicine/ products will not be accepted under the following conditions:
- ✕Tablets/ CapsulesLabel is unclear, the strip is torn, and the number of tablets/capsules does not match as per the receipt.
- ✕Bottle/Syrup/OintmentSeal is broken and the packet is torn.
- ✕Cold Chain Product(Injectables)Once sold is not returnable.
4Refunds
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The full amount will be refunded after deducting any discounts received, if applicable.
We assure you hassle-free refunds.5Questions about a return
For detailed information or queries, you can send us a message on our official Facebook page (m.me/ePharmacyNepal) or call us at 980-8787939.
